Audient updates technical help desk
Published: ASIA
WORLD: British manufacturer Audient is expanding its after-sales support with a new technical staff member. Since joining the company Harry Lewis has been in charge of upgrading and simplifying its online technical help desk, populating the service with factsheets and answers to frequently asked questions.
Alongside the increase in technical help and documentation available on the site, Mr Lewis has been streamlining navigation via a new design for the company's online support page, aiming to provide a more transparent interface so that visitors can find the information they are looking for more efficiently.
For users struggling to understand complex technical topics such as clocking or harmonic distortion, the facts sheets have been illustrated with handwritten notes and ‘easy-to-understand’ drawings. For example, variable impedance is explained using a cartoon of a railway bridge.
Despite the manufacturer’s assurances that the service is constantly being expanded, if you still can't find the answer you’re looking for, users can submit a request on the tech page, email Mr lewis directly, or call Audient during office hours.