Wohler expands support resources for RadiantGrid in APAC markets
Published: ASIA
ASIA: Wohler Technologies has extended the availability of localised support services for the RadiantGrid product line in the Asia Pacific market. Customers will now benefit from standard tier one and tier two support, including multilingual telephone, email and remote update support within their own time zones.
Wohler will also be offering APAC customers an enhanced option of 24/7 monitoring of the RadiantGrid Intelligent Media Transformation Platform and dependent on-site hardware and software. With this option, the live data monitored from a dedicated network operations centre is also accessible to users via a secure web portal.
‘At Wohler, we have always been committed to working as if we are an extension of our clients' engineering teams,’ said Jhonny Maroun, APAC director at Wohler. ‘Our support services are tailored to help customers realise the exceptional value and utility our unique RadiantGrid technology provides. With this expansion of both the standard and enhanced support offerings in APAC markets, we assure that users enjoy both reactive and proactive support for their RadiantGrid implementations.’
The extended support service includes a full incident, problem and change management process. A new RadiantGrid support portal gives users secure access to incident reporting/management and change management information specific to their RadiantGrid solutions, as well as a RadiantGrid knowledge base.