Increased demand drives EAW customer support expansion
Published: MEA
WORLD: Eastern Acoustic Works (EAW) has expanded its customer support infrastructure with three new appointments. Gino Pellicano and Dave Salmon join EAW’s Application Support Group (ASG) as application support specialist and application support coordinator respectively, whilst Peter Maguire has been named customer support manager.
‘We are experiencing a constant demand for products and support,’ explained EAW VP of sales, Rusty Waite. ‘This expansion guarantees that our customers have the best possible experience with EAW products.’
Prior to joining EAW, Mr Pellicano worked at SIA Acoustics, Technomedia Solutions and Acoustic Dimensions. He has provided acoustical and technical system design for a variety of projects including performing arts spaces, recording facilities, sports venues and houses of worship.
Experienced in both the manufacturing and consulting worlds, Mr Salmon has been involved with the design of loudspeakers themselves, as well as A/V systems for performance spaces, houses of worship, and higher education facilities. His time spent as a consultant for Convergent Technology Design Group and Harris Miller Miller & Hanson Inc, and also as an acoustic engineering technician for Polk Audio, has given him hands-on experience that will be invaluable to EAW customers.
‘We are thrilled to welcome Gino and Dave to the team,’ added Adam Shulman, EAW ASG manager. ‘With their significant combined experience in not only consulting and design but also manufacturing and system integration, we are able to further enhance our international application support team and accommodate the increased demand we’re seeing. This is a very exciting time for ASG and EAW in general.’
Before joining EAW as customer support manager, Mr Maguire worked at Bose where he held a number of positions including service technical advisor, technical services manager and service operations manager. In his new role at EAW he will focus on enhancing the department’s processes and improving EAW’s customer support experience.
In addition, Jonas Domkus takes on the role of US field application engineer.